Research finds that 27% of Americans used cell phones to settle an argument or disagreement

May 8, 2012 at 9:46 pm Leave a comment

Survey research of Pew Internet finds that 27% of the Americans used their cell phones in the last 30 days to settle an argument or disagreement. Very likely only a portion of these disagreements were justiciable but still – there is an important interaction between dispute resolution, access to justice and mobile technologies.

Predictably, younger people use more often their cell phones to solve disputes. What is interesting is that men are using cell phones more frequently than women when there is a need to settle and argument (31% vs. 22%).  Also those who have smartphones are significantly more likely to use them to solve disputes than owners of cell phones.

These findings raise many additional questions: how people use mobile phones to settle disputes; what types of problems are more likely to be resolved with mobile technologies; do people who use mobile phones in the dispute resolution process achieve more results.


Entry filed under: Access to Justice, Dispute Resolution, Innovations, USA.

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